PRIVACY POLICY

Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information

• Name, address, and contact details
• Email address and phone number

Technical Information

• Internet usage data and connection logs
• Device information and network configuration
• Service performance and quality metrics
• Technical support interactions and communications

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Providing internet connectivity services
• Installing and maintaining equipment
• Providing customer support and technical assistance

Service Improvement

• Monitoring network performance and reliability
• Identifying and resolving technical issues
• Developing new services and features
• Conducting customer satisfaction surveys

Communication

• Sending service updates and notifications
• Sharing promotional offers and new services
• Responding to inquiries and support requests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Cooperate with law enforcement agencies

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure network infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication systems

Organizational Measures

• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis
• Regular review and update of security policies
• Incident response procedures for data breaches

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Under South African data protection laws, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Update your contact details and preferences

Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for processing where applicable

Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods
• Update notification preferences

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings:

• Block or delete cookies from your browser
• Set preferences for specific websites
• Receive notifications when cookies are set

Note: Disabling certain cookies may affect website functionality and your user experience.